Deposits and payments

A deposit of 50% is required on confirmation of booking and the balance to be paid not later than 45 days prior to the commencement of services. For bookings made within 45 days of travel, the full cost of the services is required upon firm booking instructions in order for TANO Safaris to confirm the services. In the event that TANO Safaris has not received payment in full by the date of commencement of services then TANO Safaris reserves the right in its absolute discretion to withhold all or any of the services. TANO Safaris shall be entitled to collect the outstanding payment from the client direct and to recover all related cancellation fees as per the cancellation policy. TANO Safaris shall not be required to notify the Organiser, the Retailer or the Client prior to the date for commencement of services that all or part of the services will be withheld. Payments to TANO Safaris may be done via Bank Transfers only.

Cancellations

All bookings are subject to cancellation fees as assessed by the providers of the services and include but are not limited to accommodation, airlines and ground services. Reservations that are cancelled or reduced in length of stay, or numbers of passengers are subject to cancellation charges as set out hereunder. All cancellations must be received in writing. Cancellation received between:

– 90 days or more prior to the commencement of services will receive a full refund.

– 89 and 46 days prior to commencement of services shall be charged at 15% of the total cost of services.

– 45 and 22 days prior to commencement of services shall be charged at 50% of the total cost of services.

– 21 days or less, prior to commencement of services shall be charged at 100% of the total cost of services.

– Cancellations received within 6 days or after commencement of services shall be charged at the full cost of services.

NOTE THAT from time to time certain properties may apply different cancellations or payment policies which will be communicated upon booking request with sufficient notice and these will be deemed to form part and parcel of this contract.

The liability to reimburse TANO Safaris for the cancellation fees, non-refundable booking fee, no-show fees, administration fee and the like shall in no way limit or restrict the general rights of TANO Safaris to collect damages for breach of contract. We recommend that all travellers obtain their personal trip cancellation insurance, which is available for coverage of expenses in conjunction with cancellation due to illness or accident. Baggage insurance is recommended.

Claims and Refunds

Refunds are not made for any missed services, except for verifiable extenuating circumstances. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program and be accompanied by supporting documentation and/or a statement from the Operating Company verifying the claim. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. TANO Safaris will not accept any liability for any claims that are not received within 30 days of the termination of the travel program. TANO Safaris is not responsible for delays, changes or cancellation costs due to incorrect, incomplete or expired travel documents.

Limits on Responsibility

TANO Safaris will use its best endeavours to ensure that the transport, accommodation, meals and other agreed services (herein called “Services”) provided are fully in compliance with the information given to the client/agent. TANO Safaris does not own or operate any entity which is to or does provide goods or services for the Services, and these are purchased form various independent suppliers. TANO Safaris acts solely as an agent for the client with respect to all transportation, hotel and other tour arrangements. TANO Safaris is not liable for any negligent or willful act of any such person or entity or of any third person. 

1. TANO Safaris accepts no liability in the event of Services not being carried out or being altered by any matter whatsoever beyond control. Such matters include but are not limited to the closure of National Parks, Sanctuaries, Hotels/Lodges and such like matters and TANO Safaris reserves the right to make such alterations to the itinerary when in its sole judgment it is deemed necessary or desirable for the comfort, convenience or safety to the client.
2. TANO Safaris accepts no liability for alleged inferior or inadequate Services or transportation vehicles nor for the negligent, careless or wrongful acts or omissions of hotel keepers, inn keepers, lodge keepers and such like persons and their servants and agents or any other person not in the employment of the Company.
3. TANO Safaris neither assumes nor bears any responsibility or liability for any injury, death, damage, loss, accident, delay, or irregularity arising in connection with the services of any airplane, train, ship, automobile, motor coach, carriage, or other conveyance, or the actions of any third-party involved in carrying the passenger or in affecting the itinerary.
4. TANO Safaris accepts no responsibility for airline reservations and reconfirmations nor any liability for damages arising from any changes of airline schedules, cancellation of flights or errors and mistakes made by airline offices or travel agents.
5. TANO Safaris is not responsible for damages, additional expenses, or any other losses due to cancellation, delay or other changes in air or other services, sickness, weather, strike, war, civil disturbances, acts or threats of terrorism, travel warnings or bans, termination or suspension of war risks or other carrier insurance, quarantine, acts of God or other causes beyond its control. All such losses must be borne by the passenger, and tour rates provide for arrangements only for the time stated. In the event of cancellation, delay or rescheduling mandated by any of the aforesaid causes beyond TANO Safaris’ control, the passenger shall have the option of accepting in lieu of the original tour/Services such rescheduled tour/Services or other substituted tour/Services as may be offered. TANO Safaris shall not have any obligation or liability to the passenger in the event that Services of equal value having been offered to the passenger are declined.
6. TANO Safaris may at its discretion employ sub-contractors to carry out all or any part of the Services in which event the indemnities provided above shall be deemed to apply also to the sub-contractor.
7. Without limitation, TANO Safaris is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labour activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time. There are certain inherent risks in travel. These include, but are not limited to, hiking, walking safaris, climbing injuries and altitude sickness, and in all trips dangers of animals, inaccessibility to medical attention and difficulty in evacuation from remote locations in the case of a medical emergency. The passenger assumes all liability to such risks with regard to these possibilities.
8. TANO Safaris reserves the right to exclude any client, at his or her sole expense, due to the state of health, conduct, manners or for other reason that may present a hazard to themselves or to others, or impact the smooth execution of the Services. This client will have no right to any compensation or refund for the unused days of the tour, and will pay for the charges arising from the cancellation.

Prices and rates

Prices are based on current rates of exchange, tariffs and taxes. TANO Safaris reserves the right to increase tour prices to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange markets.

Governing law

These terms and conditions shall be read and construed in all respects in accordance with the Laws of Kenya and the Company and the Organiser shall submit to the exclusive jurisdiction of Kenyan Courts.

PAYMENT OF THE PROGRAM PRICE CONSTITUTES ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN.

DATA PRIVACY POLICY

The privacy and security of your information is very important to us. Whether you are booking a safari service with us or a prospective client browsing our website to find out about us and our company and services, we want you to trust that the information that you have provided to us is being properly managed and protected.

If you do not agree with any term of this privacy policy, you must cease use of our website immediately. You can also contact us if you would like further insight into how we collect, use and secure the data acquired through our websites.

This Privacy Policy for Tano Safaris Limited (‘we‘, ‘us‘, or ‘our‘), describes how and why we might access, collect, store, use, and/or share (‘process‘) your personal information when you use our services (‘Services‘), including when you:

• Visit our website at http://www.tanosafaris.com or any website of ours that links to this Privacy Policy.
• Engage with us in other related ways, including any sales, marketing, or events.

Links to other websites

Our website may contain links to websites run by other organisations. This privacy policy applies only to our website. We cannot be held responsible for the privacy policies and practices of other websites.

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. We endeavour to process all data in accordance with principles of internationally accepted best practice, and compliance regulations. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at enquiries@tanosafaris.com.

SUMMARY OF KEY POINTS

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? Some of the information may be considered ‘special’ or ‘sensitive’ in certain jurisdictions, for example your nationality, gender, and age. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.

How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by contacting us at enquiries@tanosafaris.com. We will consider and act upon any request in accordance with applicable data protection/local governing laws. 

1. THE INFORMATION WE COLLECT FROM/ ABOUT YOU

Personal and Sensitive Information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us and/or our safari products and Services. This information may include, and is not limited to, your title, gender, age, full name, address and other preferred communication or contact information.

If you book Services with us, we will also collect other information such as details included in your passport, medical, dietary and disability information, and details of your interests and preferences in order for us to provide the best experience for you.

You are responsible for ensuring that other members of your travelling companions are aware of the content of this Policy and consent to you acting on their behalf in all your dealings with us.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit website or use our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Information collected from other sources

We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources. Information may also be provided to us by reputable third-party data sources such as our trade partners and your travel agent.

Social Media Login Data

We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, Instagram, or other social media account. If you interact with us on a social media platform using your social media account (e.g. Facebook or X or Instagram), we may receive personal information about you from such platforms such as your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform. If you choose to register in this way, we will collect certain profile information that is publicly available about you from the social media providers.

We will use the information we receive only for the purposes that are described in this Privacy Policy or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

2. THE USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics. The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

Google Analytics

We may share your information with Google Analytics to track and analyse the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

3. HOW WE PROCESS YOUR INFORMATION

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process the personal information for the following purposes listed below. We may also process your information for other purposes only with your prior explicit consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.-
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.-
• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
• To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

4. WHEN AND WHOM WE SHARE YOUR PERSONAL INFORMATION WITH

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (‘third parties’) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

The categories of third parties we may share personal information with are as follows:

• Cloud Computing Services
• Data Analytics Services
• Data Storage Service Providers
• Government Entities
• Order Fulfilment Service Providers
• Social Networks
• Website Hosting Service Providers

We also may need to share your personal information in the following situations:

• Business Transfers.
• We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. LEGAL BASES FOR PROCESSING PERSONAL DATA

In Short: Tano Safaris Limited may only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to send users information about special offers and discounts on our products and services and to support our marketing activities.

Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e. express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e. implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way.
• For investigations and fraud detection and prevention.
• For business transactions provided certain conditions are met.
• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.
• For identifying injured, ill, or deceased persons and communicating with next of kin.
• If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse.
• If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province.
• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records.
• If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced.
• If the collection is solely for journalistic, artistic, or literary purposes.
• If the information is publicly available and is specified by the regulations.
• We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments.

6. INFORMATION FROM MINORS

In Short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.

We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age or the equivalent age as specified by law in your jurisdiction has been improperly collected, we will take all reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18 or the equivalent age as specified by law in your jurisdiction, please contact us at enquiries@tanosafaris.com.

7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: We may transfer, store, and process your information in countries other than your own.

Our servers are located in the United States. Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal, including facilities in Kenya, Uganda, Rwanda, Tanzania, and other countries.

If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.

European Commission’s Standard Contractual Clauses:

We have implemented measures to protect your personal information, including by using the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Our Standard Contractual Clauses can be provided upon request. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

We will send your personal information overseas and collect personal information from overseas. Instances when we will do this include and are not limited to when you have asked us to do so or we have your consent; when we have outsourced a business activity or function to an overseas service provider; certain electronic transactions.

We will disclose all kinds of personal information overseas but only to the extent it is necessary to perform our functions and services. In order to engage in our business activities and functions we will disclose your personal information to and collect your personal information from parties in a number of countries. We will need to from time to time disclose your personal information to and collect your personal information. This will be on an adhoc or case by case basis and for the purposes for which we collected your personal information.

Australia and New Zealand

We collect and process your personal information under the obligations and conditions set by Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020 (Privacy Act).

This Privacy Notice satisfies the notice requirements defined in both Privacy Acts, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services, in particular:

– offer you the products or services that you want

– respond to or help with your requests

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided.

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand’s Privacy Principles to the Office of New Zealand Privacy Commissioner.

8. UNITED STATES RESIDENTS

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. 

We only collect sensitive personal information, as defined by applicable privacy laws or the purposes allowed by law or with your consent. Sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You may have the right to limit the use or disclosure of your sensitive personal information. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

• Receiving help through our customer support channels.
• Participation in customer surveys or contests.
• Facilitation in the delivery of our Services and to respond to your inquiries.
• We will use and retain the collected personal information as needed to provide the Services or for as long as the user has an account with us.

9. HOW LONG DO WE KEEP YOUR INFORMATION?

Tano Safaris Limited will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted/mandated by applicable law.

10. PROTECTION OF YOUR PERSONAL INFORMATION

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

– We protect your personal data by employing data security measures including but not limited to maintaining our offices in premises with 24hr security that includes CCTV, and access to our offices is by appointment and is logged.

– Your personal data is stored in our computer systems, as hard copies where necessary and on secured third-party cloud-based storage systems. All client data is treated as confidential, and is handled by a designated Tano Safaris Limited  Data Officer.

– our computer systems and backups are up to date on passwords, system upgrades, anti-virus protection, and are only accessible by the designated Data Officer, and by the third-party Cloud Storage, the website Host Company, and Antivirus providers. All the third-party providers we use have excellent security systems in place.

– Access to our premises is restricted and monitored, and all hard copies of documents are printed only when and as required. 

We will not be liable for any access to your personal information that is obtained by any third party through your failing to adequately restrict access to your device or your account.

11. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by email.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by email.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us by email. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

If you have questions or comments about your privacy rights, you may email us at enquiries@tanosafaris.com.

12. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognising or honouring DNT signals, we do not respond to them at this time.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

17. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please email us at enquiries@tanosafaris.com.

13. YOUR RIGHTS

To exercise these rights, you can contact us by emailing us at enquiries@tanosafaris.com.

• You can opt out from the selling of your personal information, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings.
• We will honour your opt-out preferences if you enact the Global Privacy Control (GPC) opt-out signal on your browser.
• Under certain US state data protection laws, you can designate an authorised agent to make a request on your behalf. We may deny a request from an authorised agent that does not submit proof that they have been validly authorised to act on your behalf in accordance with applicable laws.
  
  

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorised agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

14. JURISDICTION AND PRINCIPAL GOVERNING LAWS

In the event of any dispute relating to the provisions of this Policy, all actions shall be brought before the Courts of the Republic of Kenya which shall have the exclusive jurisdiction to hear and determine the dispute and the applicable law shall be the laws of the Republic of Kenya or, in the case of citizens of the European Union, the GDPR.

15. POLICY MODIFICATIONS

Tano Safaris Ltd. may update its privacy policy from time to time, without prior notice, and post it on the website.

16. CONTACT US

If you have any questions, comments or concerns about this Privacy Policy or about how we handle your personal information, you may contact us by email at enquiries@tanosafaris.com.

ANY COMMUNICATION WITH TANO SAFARIS LIMITED AND/OR OUR SERVICES CONSTITUTES THE ACCEPTANCE OF THE DATA PRIVACY POLICY SET OUT HEREIN.

Updated SEPTEMBER 2025.